Unlimited helpdesk support
Our helpdesk is available for everyone in your team to contact via email, telephone or the nicetouch app on their device. UK hours, 8am to 6pm, Monday to Friday.
Remote and on-site
Our tools enable us to resolve most issues remotely, but if if you're in our on-site coverage area and the issue calls for it, we'll send someone over to you at no extra cost.
Proactive remediation
Our lightweight monitoring agent installed on your devices alerts us to any device health issues, enabling us to fix problems automatically, before you notice them.
Your setup, documented
Every company has its own unique environment and processes. As part of our onboarding and moving forward, we'll produce thorough documentation and share this with you, to help both us and you to resolve any issues as quickly as possible.
Endpoint security (MDR)
Continuous monitoring and threat response for your devices. If something suspicious happens, our security team investigates and takes action.
Web protection
A lightweight agent that blocks access to malicious and inappropriate websites before they cause harm.
Identity protection (ITDR)
Monitors for signs that Microsoft 365 or Google Workspace accounts have been compromised or are being misused. Catches credential theft and suspicious login activity before it becomes a breach.
Email security & authentication
Stops phishing, spoofing and malicious attachments from reaching your team's inboxes. We also manage DMARC and other authentication protocols so your domain can't be impersonated.
Security awareness training
Regular, bite-sized training that helps your team spot phishing attempts and social engineering, building a security-conscious culture amongst the team.
Managed configuration
We set up and maintain consistent settings across all your devices — security policies, apps, WiFi, email and more.
Zero-touch deployment
New laptops ship directly to your team members, fully configured and ready to use out of the box. No manual setup required — they just sign in and start working.
Patch management
We keep operating systems and applications up to date automatically, closing security gaps before they can be exploited. Updates are scheduled to minimise disruption to your team.
Lifecycle management
We track the age and health of every device in your fleet, so you know when it's time to replace them. No more surprise failures or scrambling to source a laptop at the last minute.
Microsoft 365 and Google Workspace
We manage your productivity platform end-to-end — user accounts, security settings, licences and permissions. Whether you're on Microsoft, Google or both, we keep everything running smoothly and securely.
User management
We handle the day-to-day of user accounts: creating new ones, adjusting permissions, resetting passwords and keeping your directory tidy. One less thing for you to think about.
Onboarding & offboarding
New starters get their accounts, apps and access set up before day one. When someone leaves, we revoke access promptly and securely — no loose ends or forgotten accounts.
Cloud backup
Automatic backups of your Microsoft 365 or Google Workspace data — emails, documents, calendars and more. If something gets accidentally deleted or lost, we can restore it quickly.
Disaster recovery planning
We help you think through the "what ifs" and create a clear plan for getting back on your feet after a major incident. When something does go wrong, you'll know exactly what to do.
Endpoint backups
Important files stored locally on laptops and desktops are backed up automatically to the cloud. If a device is lost, stolen or fails, your data isn't gone with it.
Office network support
If your business has one ore more physical office locations, we can manage and support your existing network infrastructure* or survey, supply and install our own resilient network infrastructure to maximise uptime for your team.
* subject to minimum standard.
Internet services
We can supply, manage and support internet connectivity to your office(s) through our trusted providers.
Hotdesking & WFH setups
We can advise on, supply and install the necessary hardware to ensure an optimal and seamless single/double/triple monitor setup for your office or home.
Regular business reviews
We schedule an annual business review for all clients as standard (quarterly for companies of 50+ users). We'll review your services, what's going well, identify any areas for improvement and work with you to define measurable IT objectives for the coming period.
Monthly reporting
You'll get our high-level monthly reports sent over to whoever needs them. If there are any metrics that are particularly relevant to your team, just let us know and we'll include these as part of your custom report.
Powered by data
Using a combination of our data, your strategic goals and industry advancements, we'll continuously identify technologies that can help your team to work more efficiently and securely.
Project work
Any significant changes to your IT systems can be implemented as a one-off project. Whether it's a full office and hotdesking setup, process automations or a migration to a new productivity platform we'll scope the work, agree on a timeline and cost upfront, and manage the whole thing from start to finish.
Additional services
Our list of IT services is always growing, so that you can customise your package with the extras that matter to your business. From security certifications to hardware procurement, you can add what you need and skip what you don't.
Specific to your business
Every business is different, and some need more than our core plan covers. If you have office networks, server infrastructure, on-site support needs, or anything else specific to the way you work, we can build that into your package too.
