1. Who we are
This website is operated by nicetouch (“we”, “us”, “our”), an IT services company based in England.
Data controller: Nicetouch IT Ltd (the “data controller” for personal data collected via this website)
Registered address: The Townhouse, 114-116 Fore St, Hertford, SG14 1AJ
Email: privacy@nicetouch.it
2. What this policy covers
This privacy policy explains how we collect and use personal data when you use our website or contact us via the website.
If you become a client, additional terms (including a Data Processing Agreement or service agreements) may apply to personal data processed while delivering IT services.
3. Personal data we collect
A) When you contact us via the website
When you fill in a form, request a quote, or contact us, we may collect:
- Name
- Email address
- Phone number
- Company name
- Any information you include in your message
B) Website analytics and cookies
If you consent to analytics cookies, we use tools such as Google Analytics to understand how people use our website. This may collect:
- Pages visited and actions taken on the site
- Time spent on pages
- Device type, operating system and browser
- Approximate location (e.g., city/region)
We do not use analytics data to try to identify you.
4. How we use your personal data
We use personal data to:
- Respond to enquiries and provide information you request
- Understand what services may be relevant to your business
- Improve our website and services
- Manage our relationship with prospective clients and clients
We will not:
- Sell your personal data
- Share your details with third parties for their marketing
- Send marketing emails without your permission (unless you are already a client and the message is strictly service-related)
5. Our lawful bases for processing (UK GDPR)
We rely on the following lawful bases:
- Legitimate interests (Article 6(1)(f)):
To respond to enquiries, run our business effectively, and improve our website and services. We consider and balance our interests against your rights. - Contract / steps before contract (Article 6(1)(b)):
Where you request a quote or information needed to take steps towards entering a contract with us, or where processing is necessary to provide services. - Consent (Article 6(1)(a)):
For non-essential cookies (such as analytics cookies) and any marketing emails where required. You can withdraw consent at any time.
6. Cookies and similar technologies
Cookies are small text files stored on your device.
We use:
- Essential cookies: required for the website to function. These cannot be switched off via our cookie banner, but you can block them in your browser (some site features may break).
- Analytics cookies: used only if you consent via our cookie banner/preferences.
You can change cookie preferences at any time using our cookie settings tool (where available) or via your browser settings.
7. Who we share personal data with
We may share personal data with trusted suppliers who help us operate the website and manage enquiries, for example:
- Google Analytics (website analytics, if consented)
- SuperOps (business management platform to track enquiries and communications)
These suppliers act as data processors on our behalf and must keep your data secure and only use it in line with our instructions.
8. International transfers
Some of our suppliers may process personal data outside the UK.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- Transfers to countries recognised as providing adequate protection; and/or
- Approved contractual protections (for example, the UK International Data Transfer Agreement or the UK Addendum to EU Standard Contractual Clauses), where applicable.
9. How long we keep your personal data
We keep personal data only as long as necessary for the purposes described.
Typical retention periods:
- Website enquiries and correspondence: up to 3 years from last contact (to manage ongoing queries and business records), unless you ask us to delete it sooner and we have no legal reason to keep it.
- Client-related records: retained in line with our client contracts and legal/accounting obligations.
- Analytics data: retained in line with our analytics settings (for example, up to 26 months), and only where you consented to analytics cookies.
10. Your rights (UK GDPR)
You have the right to:
- Access your personal data
- Rectification (correct inaccurate data)
- Erasure (delete your data, in certain circumstances)
- Restriction (limit how we use your data, in certain circumstances)
- Data portability (receive certain data in a usable format)
- Object to processing based on legitimate interests
- Withdraw consent at any time (where we rely on consent)
- Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, contact: privacy@nicetouch.it
11. Security
We take appropriate technical and organisational measures to protect personal data, including:
- Encryption in transit (TLS/HTTPS)
- Access controls and least-privilege access
- Routine reviews of security practices
No website or system is 100% secure, but we work to maintain a level of security appropriate to the risk.
12. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.
13. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
If changes are significant and we have your contact details, we may notify you by email where appropriate.
14. Contact and complaints
If you have questions or concerns about this policy or how we use personal data, contact us:
Email: privacy@nicetouch.it
Address: The Townhouse, 114-116 Fore St, Hertford, SG14 1AJ
If you’re not satisfied with our response, you can complain to the UK Information Commissioner’s Office (ICO).
